Frequently Asked Questions

GENERAL

Q: What is the cost of your service?

A: Credits are sold in packages from $11.99 for 3,000 credits to $479.01 for 100,000 credits, which works out at $4.00 to $4.79 per 1000 credits. Some CAPTCHA types cost more credits than others. See the pricing block on the home page for the current packages.

Q: How to use your service?

A: There are 2 ways to use our service.

  1. Use a software that already has our API integrated.
  2. Create your own script using one of our API's. See our API page for reference.

Q: I purchased a software to use your service, but your service is not integrated in there, what should I do now?

A: Yes. EndCaptcha answers the same HTTP API that your software already calls, so you only need to change the credentials and the API address in its settings.

Q: Are you guys available 24/7?

A: The service is running 24/7. Billing and Technical support is available Monday to Friday from 9am to 5pm EST.

Q: What type of CAPTCHAs do you support?

A: We support most types of CAPTCHAs available in the market. We do not support CAPTCHAs with other languages outside English and/or numbers.

Q: Do you support Animated CAPTCHAs?

A: No.

Q: The Software I am using is showing CAPTCHAs solved as incorrect. What should I do now?

A: You may double check that you are sending readable, proper CAPTCHA images with ASCII characters.

You are entitled to report legit incorrect results as such; that´s fine and we will not bill you for it.
However, if we detect your software is marking correctly solved images as incorrect, we may have to suspend your account until we can clarify the situation. 

If you think the error is from our end, please let us know  and we will address your concern shortly.

Q: I only have a basic knowledge of programming. I don't know how to create bot script using your API to use your service?

A: There are 2 ways:

  1. Hire a programmer from any freelancer website(s) and get him to code a bot for you using any of our APIs. This programmer may charge you between 50 to 300, based on your requirements.
  2. You can try any automation software like Ubot or ZennoPoster. These software are designed to give you the tools to create a bot with little to none programming skills.

Q: Do I have to pay for incorrect CAPTCHAs?

A: No!

  • Please make sure you enable the reporting function in the API to report incorrect CAPTCHAs.
  • If you are using a software, it should have the "Report as Incorrect" option to report incorrect CAPTCHAs.

Q: My account has been suspended. What should I do now?

A: Contact us. We will help you to fix the problem.

Q: I am trying to submit my work but your system is returning an error code. What should I do now?

A: Here is some troubleshooting tips you can try:

  • Make sure you have enough credits to run your project.
  • Check the error codes list under the SYSTEM section.

 

SYSTEM

Q: The software that I am using does not support your API. What should I do now?

A: Point it at the EndCaptcha API instead: change the credentials and the API address in the software, and the same integration keeps working.

Q: The software that I am using requires a license key. Where can I find this information?

A: Our system does not use a license key system. If your software is asking for one, you can leave the field empty or as it is.

Q: What port number should I use?

A: The port number depends on the API or software that you use.

HTTP: 80
Socket: 8123 - 8130
Socket: 8223 (De-Captcher API)

Q: ERROR CODES and Description:

A:

  • 403 Forbidden: If your login/password combination doesn't match, or your balance is depleted and a CAPTCHA is being uploaded.
  • HTTP 400 / 413: Invalid requests.
  • Error 5xx: For internal errors, a text with error details is displayed.

 

PAYMENTS

Q: What payment methods do you accept?

A: For Avangate.com CAPTCHA packages, We accept all major credit cards, PayPal, WebMoney, Alipay, Wire Transfers, etc.

We also accept Bitcoin payments. For more details, please visit the pricing block.

Q: Who is Avangate?

A: For your convenience, we teamed up with Avangate to provide a secure and reliable platform for selling our software products online. The whole ordering process is supported by Avangate, who handles all transactions details. Your personal information is 100% safe, as Avangate complies with the latest online security standards.

Q: My funds were taken from my Bank/Credit Card/PayPal account but I don't see the credits in my endcaptcha.com account?

A: All orders are processed and completed with 60 minutes or less, if you are still missing credits after 1 hour. You may contact us or Avangate.com for more details during business hours.

Q: Why my payment was flagged for verification?

A: There are many factors that can affect your order delivery on time.

  • The information you used to pay for the service doesn't match with your banking/credit card or PayPal account information.
  • It is possible that you have used a proxy/VPN which is from a different country than the banking info you provided.

Q: Avangate.com sent me an email requesting more information to verify my identity and payment information. I am not comfortable providing my personal information, like government issued IDs.

A: To avoid fraudulent charges made through your Credit Card/Bank or PayPal account, our payment processor is requesting these documents. The best way to deal with this situation is create a photocopy of your document, cross the document and write.
"for AVANGATE ORDER VERIFICATION - DATED ##-##-#### - Order Reference #: #########". This way you can make sure that your document is only used for your order verification.

Q: I am not convinced with the procedure and I don't want to submit any document. When will I get back my funds?

A: Any unverified orders are returned to their owners within 10-15 business days. This is an automated process completed by Avangate.

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Terms Of Services

Terms of Services

EndCaptcha Terms of Service:

EndCaptcha is a Data Entry Company that focuses on fast and reliable conversion of Images to Text and general digitization. Any use of the service for activities that are deemed illegal is strictly prohibited.

EndCaptcha is not responsible for the actions of its clients. Any complaint about any particular EndCaptcha client should be reported to [email protected]. EndCaptcha reserves the right to suspend its clients' account if, through an [email protected] report, gets hold of undeniable proof that the client is engaging in illicit activities.

EndCaptcha reserves the right to change at any time its Terms of Service, prices of packages, Service Level Agreement conditions and compensation, and Unsupported Images without prior notice.

Unsupported Activities:

EndCaptcha reserves the right to terminate any client account without notice if, by its sole judgement, EndCaptcha determines that the client is engaged in activities that negatively affect service levels. Examples of these harmful activities are:
- Using EndCaptcha's API in ways that negatively affects the operation of the service
- Constantly submitting images that are unreadable
- Exploiting in any way the Service Level Agreement compensation
- Exploiting the service function used to claim images as incorrectly solved

Ownership of an EndCaptcha account:

All accounts created in EndCaptcha remain as sole property of EndCaptcha, and its parent company. Sharing account details, selling and reselling accounts, and selling awarded coupons is prohibited. Violation of this policy will result in account suspension.

Service Level Agreement:

Even though customers may submit Unsupported Images, and EndCaptcha will do it’s best effort to solve said images in a timely fashion, the Service Level Agreement won't cover any Unsupported Images and won't be available during dates included in the Maintenance and Holidays Calendar. EndCaptcha reserves the right to include Unsupported Images at any time without previous notice.

Additional information about the types of insurances provided in the Service Level Agreement may be found here.

Refunds and Chargebacks:

Any fulfilled claims for chargebacks before consulting our helpdesk will result in an immediate suspension of the clients account and appropriate legal action (fraud).

Refunds are processed in a case-by-case basis. We will not award refunds if:
- The client is unsatisfied with the results obtained when submitting Unsupported Images.
- The client has partially used the service and has no use for remaining balance in the client's account.
- The client was unaware of any explicitly written service constraints before making a purchase.

If a refund is awarded, the client will receive funds equivalent to the remaining credit balance in the client's account.

Maintenance and Holidays Calendar

Maintenance and Holidays Calendar

Although we will try our best to keep maintenance and undercapacity occurrences to a minimum, there will be rare occasions in which these events will be unavoidable, and thus not covered by the Insurances of our Service Level Agreement. The Maintenance and Holidays Calendar will show the foreseeable events of diminished Quality of Service.

Event Description Date Duration
Unsupported Images

Unsupported Images

The following images can be solved by our team of workers, but are not insured by the Slowness Insurance. These images are usually unreadable, math problems, or have a lengthy amount of characters. The same exception applies for the Recaptcha V2 challenges. Due to their complexity, are not eligible for Slowness Insurance


Recaptcha V2 Fast Solving Service Recaptcha Invisible Decoding Solution
Refunds and Chargebacks

Refunds and Chargebacks

Any fulfilled claims for chargebacks before consulting our helpdesk will result in an immediate suspension of the clients account and appropriate legal action (fraud).

Refunds are processed in a case-by-case basis. We will not award refunds if:
- The client is unsatisfied with the results obtained when submitting Unsupported Images.
- The client has partially used the service and has no use for remaining balance in the client's account.
- The client was unaware of any explicitly written service constraints before making a purchase.

If a refund is awarded, the client will receive funds equivalent to the remaining credit balance in the client's account.

Service Level Agreement

Service Level Agreement

EndCaptcha offers a unique Service Level Agreement that compensates its users when there is a drop in Quality Standards.

About Compensation

Users will be compensated with Compensatory Credits, which will be deposited once the currently used Credit Package has been consumed. The amount of Compensatory Credits will be calculated depending on the type of Insurance and the Compensation Coverage Level of the currently used package.

Compensatory Credits, Promotional Credits, and Free Credits won't be subject to the terms of the Service Level Agreement and its insurances.

Compensation Coverage Level

The user will be given a Slowness Insurance and an Outage Insurance. These types of insurances will provide compensation to users whenever certain Quality Standards are not met. There will be different Compensation Coverage Levels depending on what Credit Package was bought. The amount of Compensatory Credits will be the result of multiplying the Compensation Coverage Level percentage with the amount of quantifiable times the Quality Standards are not met.

Slowness Insurance

*Approximately 70% of all images are decoded with-in 7-8 seconds on average. The remainder is also guaranteed to be decoded with-in 11 seconds max. For any images that take longer than 11 seconds to solve, our slowness insurance policies kick in.

The Slowness Insurance will provide compensation to EndCaptcha users for images that are getting typed in more than 11 seconds. The compensation will be calculated on an Image-by-image basis.

Example Case:
Compensation Level: 60% Coverage
Images over 11 seconds: 2,000
Compensation Credits: 1,200

The Slowness Insurance won't cover Unsupported Images, and is not applicable during the time ranges included in the Maintenance and Holidays Calendar.

Outage Insurance

The Outage Insurance will provide compensation to EndCaptcha users when the service suffers from an unexpected outage that renders the service partially or completely unresponsive. The Outage Insurance will only cover cases of registered server problems on EndCaptcha's side, it will not cover issues in the user's side or connectivity problems between the user and EndCaptcha.

The Outage Insurance will only compensate credits in accordance with the usual activity of the users during the event. The usual activity of the user will be determined by the average past submissions made by the user during the weekday and time of the outage event.

Example Case:
Compensation Level: 100% Coverage
Usual Activity During Event: 2,000 Images
Compensation Credits: 2,000 Images

The Outage Insurance will be evaluated on a case by case basis whenever the user opens an outage claim at [email protected]. For outage claims to be valid, they have to be opened with-in 72 hours of the outage occurring.

The Outage Insurance is not applicable during the Maintenance time ranges included in the Maintenance and Holidays Calendar, which have been announced a minimum of 12 hours in advance. The Outage Insurance is not applicable when deliberate attacks to our service are made.

EndCaptcha reserves the right to change its Service Level Agreement without prior notice.